In case you get a refund confirmation email, it will take anywhere between 5-7 business days for the refund to be processed on your card or online banking account.
If your refund has not appeared within 7 business days, please contact our Customer Support Service, and we will do our best to provide you with additional information on the status of your refund.
You can contact us by clicking on Contact us on our main support page.
*You will need to enter your email address. A security code will be sent to you. Enter the code and click on Validate. You will then be able to open a request.